How Do I Return Old Navy Online Orders?
Returning online orders can sometimes be a daunting task, but Old Navy aims to make it as hassle-free as possible. So, if you ever find yourself needing to return an item you purchased from Old Navy’s website, here’s a step-by-step guide to help you through the process.
Step 1: Review the Return Policy
Before initiating a return, it’s important to familiarize yourself with Old Navy’s return policy. This will ensure that you meet all the necessary requirements and understand the timeframe within which returns are accepted.
Step 2: Prepare the Item for Return
Make sure the item you wish to return is in its original condition, unworn, and with all the tags still attached. It’s also a good idea to keep the original packaging as it helps protect the item during transit.
Step 3: Initiate the Return Online
To initiate a return, visit Old Navy’s website and navigate to the “Returns & Exchanges” page. From there, you’ll need to follow the instructions provided, including filling out the required return form with your order details.
Step 4: Choose a Return Method
Old Navy offers multiple return methods, allowing you to select the one that suits your convenience. You can either opt for a prepaid return label or choose to return the item to a nearby Old Navy store.
Step 5: Package the Item Securely
If you choose to use the prepaid return label, carefully package the item and attach the label provided. Ensure that there are no other shipping labels visible on the package to avoid any confusion during transit.
Step 6: Drop off the Package or Schedule a Pickup
If you’ve opted for a prepaid return label, drop off the package at your nearest shipping carrier location. Alternatively, you may schedule a pickup if the carrier offers that service.
Step 7: Track the Return
Once your return package is on its way back to Old Navy, it’s a good idea to keep an eye on the tracking information provided. This will give you peace of mind and allow you to monitor the progress of your return.
Step 8: Await Confirmation and Refund
Upon receiving your return, Old Navy will inspect the item to ensure it meets the return policy guidelines. Once approved, you will receive a confirmation email, and your refund will be processed. The time it takes for the refund to reflect in your account may vary depending on the payment method used during purchase.
Frequently Asked Questions (FAQs):
1. What is Old Navy’s return policy?
Old Navy’s return policy allows for returns within 45 days of purchase, provided the item is in its original condition.
2. Can I return Old Navy online orders to a physical store?
Yes, Old Navy allows returns of online orders to be made at any of their physical store locations.
3. Can I exchange an item instead of returning it?
Old Navy offers exchanges for items of the same style but different size or color. However, exchanges are not available for different items.
4. Do I need the original packaging to return an item?
While not mandatory, it’s recommended to keep the original packaging as it helps protect the item during transit.
5. How long does it take for a return to be processed?
Once Old Navy receives your return, it typically takes 7-10 business days to process the refund.
6. Is there a fee for using the prepaid return label?
Old Navy deducts a small fee from your refund when using their prepaid return label, typically around $7.
7. Can I return an item without the original tags?
Old Navy requires items to be returned with all original tags still attached.
8. Can I return items purchased during a sale or with a discount code?
Yes, items purchased during sales or with discount codes are eligible for return.
9. What if I received a damaged or defective item?
In the case of receiving a damaged or defective item, contact Old Navy’s customer service for assistance with the return process.
10. Can I return swimwear or underwear?
Due to hygiene reasons, swimwear and underwear cannot be returned unless they are in their original packaging and unworn.
11. Can I return an online order from Old Navy to another Gap Inc. brand store?
No, Old Navy online orders can only be returned to an Old Navy store.
12. Can I return items purchased from Old Navy’s clearance section?
Yes, items purchased from Old Navy’s clearance section are eligible for return, subject to meeting the return policy guidelines.
Returning online orders doesn’t have to be a complicated process. By following these steps and keeping the FAQs in mind, you’ll be well-equipped to handle any returns from Old Navy’s online store. Remember, always review the return policy and reach out to customer service if you have any specific concerns or questions.