How to Return Online Old Navy Orders
With the convenience of online shopping, sometimes items don’t quite meet our expectations or fit the way we had hoped. If you find yourself in this situation with an Old Navy order, don’t fret! Old Navy offers hassle-free returns for online purchases. In this article, we will guide you through the process of returning your online Old Navy order and answer some frequently asked questions to ensure a smooth return experience.
Returning an Old Navy Online Order:
Step 1: Review the Return Policy
Before initiating a return, it’s important to familiarize yourself with Old Navy’s return policy. Currently, Old Navy allows returns within 45 days of purchase for a full refund. However, certain items like swimwear, final sale items, and personalized products may have different return guidelines. It’s always a good idea to double-check the return policy to ensure your items are eligible for a return.
Step 2: Prepare Your Items for Return
To return your online Old Navy order, ensure that the items are in their original condition, with all tags attached. Place the items in their original packaging along with the original packing slip or receipt, as this will expedite the return process.
Step 3: Choose a Return Method
Old Navy provides customers with multiple options to return their online orders. You can opt for a return by mail or return the items to a nearby Old Navy store. Choose the method that suits your convenience and preference.
Returning by Mail:
– Log in to your Old Navy account and navigate to the Order History section.
– Locate the order you wish to return and click on the “Return Items” button.
– Follow the prompts to generate a return label, and print it.
– Pack your items securely, affix the return label to the package, and drop it off at your chosen shipping carrier.
Returning to an Old Navy Store:
– Visit the Old Navy store nearest to you.
– Bring the items you wish to return, along with the original packing slip or receipt.
– Present your items at the store’s customer service desk, and they will assist you with the return process.
Step 4: Track Your Return
If you choose to return your Old Navy order by mail, it’s a good idea to track the package to ensure it reaches Old Navy’s return center. This will give you peace of mind and allow you to follow up with customer service if needed.
Step 5: Receive Your Refund
Once Old Navy receives your returned items, they will initiate the refund process. The refund will be issued to the original method of payment within a few business days. It’s important to note that shipping fees are non-refundable, except in cases where Old Navy made an error with your order.
Frequently Asked Questions (FAQs):
1. Can I return Old Navy items without the original packaging?
Old Navy prefers items to be returned in their original packaging, but as long as you have the original packing slip or receipt, they should accept your return.
2. Can I return Old Navy items without a receipt or packing slip?
Having the original receipt or packing slip simplifies the return process, but if you don’t have either, contact Old Navy’s customer service for assistance.
3. Can I return Old Navy online orders to an Old Navy-owned store, such as Gap or Banana Republic?
No, Old Navy online orders can only be returned to Old Navy stores.
4. Can I exchange an item instead of returning it?
Old Navy’s current policy only allows for returns and does not offer direct exchanges. However, you can always return the item and place a new order for the desired item.
5. Can I return Old Navy items purchased from a third-party retailer?
No, Old Navy items purchased from third-party retailers or websites cannot be returned directly to Old Navy. You should follow the return policy of the retailer where you made the purchase.
6. Is there a time limit to return Old Navy online orders?
Old Navy allows returns within 45 days of purchase for a full refund. However, certain items may have different return guidelines, so it’s important to check the specific return policy for those items.
7. How long does it take to receive a refund for an Old Navy return?
Once Old Navy receives your returned items, they will initiate the refund process. You can expect to receive your refund within a few business days to the original method of payment.
8. Can I return Old Navy swimwear?
Old Navy accepts returns for swimwear within 45 days of purchase, as long as the hygiene liner is intact. Make sure to check the return policy for any specific guidelines on swimwear returns.
9. Can I return Old Navy final sale items?
Final sale items are non-returnable, so it’s important to review the product description before making a purchase. These items are typically marked as “Final Sale” on the website.
10. Can I return Old Navy personalized products?
Old Navy personalized products are non-returnable, unless there is a defect or error with the customization. In such cases, reach out to Old Navy’s customer service for assistance.
11. Can I return Old Navy online orders to an Old Navy store in another country?
No, Old Navy online orders can only be returned to stores within the same country where the order was placed.
12. Can I return an Old Navy online order if I used a gift card for payment?
Yes, if you used a gift card for payment, Old Navy will issue a refund to the original gift card used. If you no longer have the gift card, contact customer service for alternative refund options.
Returning an online Old Navy order is a straightforward process, thanks to their customer-friendly policies. By following the steps outlined above and reviewing the FAQs, you can ensure a smooth return experience. Remember to always check the specific return guidelines for certain items, and don’t hesitate to reach out to Old Navy’s customer service if you have any further questions or concerns. Happy shopping and returning!